I hope you are all doing well and are healthy. My name is Trevor DeLong, and I am the Managing director of Hub Operations here at VirtualUA. I oversee all of the day-to-day operations within Hub Operations (HQHUB). My job includes supporting our Regional Hub Operations directors with processing pilot reports and solving community relations and PIREP requirements, including rejected pilot reports in violation of our Pilot Handbook. A little background about me, I’m an inspired pilot like many of you; I currently hold the Private pilot license (PPL) and working on my instrument rating. I have been part of the VirtualUA family since 2018 as a pilot and a staff member since April of 2020. I enjoy communicating with each of you who are a part of our discord and running our monthly screenshot competition.
I want to introduce the Hub Operations Team members so you can become familiar with our staff members and get the most out of your VirtualUA experience. Our Regional Hub Operations Director East is Eddie Goff. Eddie is one of our most experienced members with over 7,500 flight hours and has been around since 2014. He oversees operations at our eastern hubs, including Chicago, Washington Dulles, Newark, and Houston. He’s online most hours of the day, either flying, processing pilot reports, staff meetings, etc. You can thank him for the quick approvals of pilot reports held by our system! With Eddie covering our eastern hubs, Steve Miller is handling our Western hubs! This includes Denver, Los Angeles, and San Francisco. Steve has more than 500 hours with us and has been a long-time member as well.
All of us here in the Hub Operations Department is committed to ensuring you have the best experience at VirtualUA. The Regional Hub Director for your hub should be your first contact if you have an issue with your flight reports or anything else. We welcome your comments and questions or if you want to chat.
I would also like to announce a few things are happening soon (May 2021) within our Hub Operations Department. First, I want to mention that we do a monthly screenshot competition on our discord server. The winner gets 10,000 AVRP points and a jump seat pass. The second thing that I want to announce is our new Top Pilot Program. Each month we will be rewarding our top 3 pilots by both flight hours and total flights, with 10,000 AVRP points and one jump seat pass. Thirdly, we will be reimplementing our Featured Destination each month. Monthly our Marketing Team will select a destination from the United route network, and pilots who make at least one flight to the destination chosen during the month will receive 5,000 AVRP points.
As we mentioned during the Fireside Chat, starting in May 2021, we will begin enforcing the Monthly flight requirement. Friendly reminder that each pilot must fly (1) PIREP monthly; if you are unable, please file an LOA with Member Relations (HQMRS). The 2nd Quarter AVRP status reset begins on April 1; we’re super excited about our 1st Quarter progress and want to thank all of our incredible pilots. On behalf of your HQHUB team, I want to thank you for being a part of our strong and growing community, and I hope you enjoy it as much as I do. If you haven’t, please join our Discord server through ATMOS. Again, please feel free to reach out to any of us here in the HQHUB-Hub Operations Department.
Managing Director of Hub Operations-HQHUB